- All risk and title in the products pass to you upon despatch. We will not be responsible for parcels lost or damaged in transit.
- We don’t offer refunds for damaged items but we will send you a credit or gift card to use in the next 90 days.
- Please email us at email@example.com within 24 hours of delivery if you are not satisfied with your purchase so that we can resolve any problems. Any refund request made after this time will not be honored.
- If the item was marked as a gift card when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- We do not offer any refund or return in relation to products that have been consumed after delivery or due to the expiry of perishable goods after delivery, in particular, we accept no liability for expiry due to heat after delivery at the delivery address.
- We do not offer refunds for a wrong-placed order
- This refund policy does not apply to goods that have been consumed after delivery if any attempt has been made to alter the product, or if they have been dropped or opened. You assume any risk of lost, theft, or damaged goods during transit & therefore advise you to take out shipment registration of insurance with your postal carrier.
- We do not offer refunds for any perishable products, or any product for which the reason for return is due to taste preferences. If you do not like the taste or preparation of a particular product, please contact our customer service team and we will do our best to offer an alternative product in your next delivery.
We do not give refunds if you simply change your mind, but we may be able to correct any errors in the order process prior to shipment.
For any enquires please contact us immediately at
firstname.lastname@example.org to discuss further options.